Smith: Good morning, Beach Petroleum. Julie Smith ___1___.
Miller: Good morning, this is Jens Miller, from Calfex Oil and Gas Company, Malaysia. ___2___ Paul Johnson please.
Smith: I’ll ___3___.
Miller: Thank you.
Smith: Mr Miller… I’m afraid Mr Johnson’s ___4___. Would you like to ___5___?
Miller: Thank you.
……………………………..
Smith: Thank you for holding, Mr Miller, but ___6___ Mr Johnson is now in a meeting. He won’t be available until at least 3 this afternoon. ___7___?
Miller: It’s ___8___. Could you put me through to someone else? Perhaps Mr Morris?
Smith: Mr Morris is on holiday until next Thursday. Could someone else help you?
Miller: No, I don’t think so. I’ll leave a message for Mr Johnson. Could you ___9___ to phone me ___10__? There’s some problem.
Smith: Certainly. Could you spell your name please?
Miller: Of course, it’s M-i-double l–e–r, Jens.
Smith: That’s Jens ___11___?
Miller: No, Jens with a j. J-e-n-s.
Smith: Where can she reach you, Mr Miller?
Miller: I’ll be ___12___, so it’ll be best if she calls my mobile … 00491726687 (double “oh” four nine… one seven two … double sis eight seven).
Smith: Could I ___13___ that please?
Miller: Of course.
Smith: 00491726687
Miller: Correct.
Smith: I’ll give her these message as soon as she gets out of the meeting.
Miller: Thanks for your help.
Smith: ___14___. Thank you for calling.
Miller: Good bye.
Smith: Good bye.
1. Джулия Смит снимает трубку и представляется:
a) talking b) speaking c) chatting
2. Вам нужен конкретный сотрудник:
a) I want b) I need to speak c) I’d like to speak
3. «соединяю»:
a) put you through b) put you onto her c) connect
4. В данный момент г-н Джонсон разговаривает:
a) phone is occupied b) phone is not free c) line is busy
5. Остаться у телефона:
a) hold b) sit c) stay
6. «очень жаль»:
a) I’m scared but b) I’m afraid c) I’m apologizing but
7. «Хотите оставить сообщение?»:
a) Would you like to leave a message? b) Can you tell me a message? c) Will you like to leave a message?
8. «срочно»:
a) an emergency b) quite urgent c) an urgency
9. «передайте»:
a) tell her b) make her c) ask her
10. «как можно скорее»:
a) as soon as possible b) now c) as quick as she can
11. Спрашивать, правильно ли вы расслышали первую букву?:
a) with the g? b) with a g? c) beginning with the g?
12. «не на работе»:
a) not here b) in the office now c) out of the office
13. Проверять информацию:
a) prove b) check c) control
14. «Не за что»:
a) It’s a pleasure b) It’s pleasant c) It’s pleasing
Telephone Quiz
1. When you pick up the phone to call someone you hear a _____________.
a) ringer b) dial tone c) receiver
2. If I'm not home leave a message on my ____________ machine.
a) directory b) answering c) dial
3. Sally must be talking to her mom because I have been getting a ____________ for two hours.
a) answer b) chat c) busy signal
4. I never answer my __________ while I am driving.
a) cordless b) cell phone с) pay phone
5. Mark always turns his ____________ off when he is studying.
a) ringer b) other line c) call display
6. I'm busy right now. Can you _________ later.
a) hang up b) call back c) telephone book
7. You have to _______ "0" for the operator.
a) answer b) hang up c) dial
8. I have a ___________ so I can do the dishes and chat at the same time.
a) receiver b) busy signal c) cordless
9. You will need a quarter or a phone card if you want to use the ___________.
a) cell phone b) pay phone c) pager
10. I know it was my boyfriend who called because I have ______________.
a) dial tone b) call display c) directory.
(from https://www.englishclub.com/speaking/telephone_quiz.htm)
LISTENING AND READING
Listen to the two telephone conversation “Who’s calling, please?” before you read them in your book. While you are listening, complete the table below.
| Call | Number called | Country of meeting | Where is called person? |
| Australia | |||
| 515 56 24 |
GETTING THROUGH
Sheila Clark: 2780040.
Georg Wenzel: Неllo, is Наrry Bild there?
Sheila Clark: I’ll see if he's in the office. Who's calling?
Georg Wenzel: Wenzel, Georg Wenzel.
Sheila Clark: Hold the line, please... He's in а meeting with thе Managing Director at the moment, I'm afraid.
Саn I hеlр уоu?
Georg Wenzel: Well, I met Mr Bild when we were both at the Australia Oil conference. Не suggested I should
саll him when I got back to Euгope. When could I rеасh him?
Sheila Clark: I don't think the meeting will go оn much longer. Shall I ask him to саll уоu when he's free?
Georg Wenzel: Yes, that would bе easiest.
Sheila Clark: Could I have your name again, please?
Georg Wenzel: Ah yes, it's Georg Wenzel. W-E-N-Z-E-L.
Sheila Clark: And the number?
Georg Wenzel: I'm in Hambuгg. From England it's 010 49 40 80 70 55.
Sheila Clark: Right, уоu'll bе hearing from Mr Bild later in the morning then. Goodbye.
Georg Weпzel: Thank уоu for уоur help. Byе bуе.
CALLING BACK LATER
Mary Wilson: 515 56 24. Mary Wilson.
Ahmed Mansour: Ah, good morning Mrs Wilson. Му nаmе is Ahmed
Mansour. I'd like to speak to уоur husband, if I mау.
Mary Wilson: I'm afraid he's not in. He's at а conference in Manchester аll day. Саn I give him а message?
Ahmed Mansour: Well, when we met in Saudi Arabia, he asked mе to саll him when I was in London. I'm flying
back tomorrow. Will hе bе at home this evening?
Mary Wilson: Yes, he'll bе back at about eight thirty.
Ahmed Mansour: Fine, I’ll ring him at about nine thеl1.
Mary Wilson: Right, I’ll tell him уоu called. Bуе Bуе.
Ahmed Mansour: Goodbye, Mrs Wilson.
(from: Telephoning in English)