I. Фразы и выражения по теме «Гостиницы и размещение»
▪ I've got a reservation у меня забронировано
▪ your name, please? ваше имя, пожалуйста
-my name's … мое имя …
▪ could I see your passport? покажите паспорт, пожалуйста
▪ could you please fill in this registration form? заполните регистрационную карту, пожалуйста
▪ my booking was for a twin room я бронировал номер с двумя кроватями
▪ my booking was for a double room я бронировал двухместный номер (с одной кроватью)
▪ would you like a newspaper? желаете газету?
▪ would you like a wake-up call? желаете, чтобы мы вас разбудили?
▪ what time's breakfast? во сколько завтрак?
▪ breakfast's from 7am till 10am завтрак с 7 до 10 часов
▪ could I have breakfast in my room, please? могу я заказать завтрак в комнату, пожалуйста?
▪ what time's the restaurant open for dinner? во сколько ресторан открывается для ужина?
▪ dinner's served between 6pm and 9.30pm ужин подается с шести до половины десятого
▪ what time does the bar close? во сколько закрывается бар?
▪ would you like any help with your luggage? вам нужна помощь с багажом?
▪ here's your room key это ваш ключ от номера
▪ your room number's … ваш номер …
▪ your room's on the … floor ваш номер на … этаже
▪ where are the lifts? где находятся лифты?
▪ enjoy your stay! приятного пребывания!
II. Видео-урок
1)« English for Hotel and Tourism: "Checking into a hotel" by LinguaTV » -
https://www.youtube.com/watch?v=wyqfYJX23lg
2) «How to sign in at the front desk: Checking into a Hotel Part 2» - https://www.youtube.com/watch?v=FfoxRRdusTk
IV. Dialogue. Checking-In 1.
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.
CHECKING IN 2.
Guest: Good evening. My name is Casado. I have a reservation.
Reception: Good evening, Mr. Casado.Yes, we received your telex. A single room for two nights, leaving on 22nd December. Would you please fill the registration form? I'll get your key.
Guest: Thank you.
Reception: Here is your keycard. Your room number is 807. Would you like dinner tonight?
Guest: Perhaps later.
Reception: Well, the hotel restaurant is open until 11.00 p.m. But if you want something to eat later than that, just call room service.
Guest: Good. Er... is Mr Archer here yet?
Reception: No, sir. Not yet. But I'll ask him to call you when he arrives. Will you be in your room?
Guest: Yes, I think so.
Reception: Certainly, sir. Now... the bellboy will show you to
your room. Have a pleasant stay in Stockholm, sir!
Guest: Thank you.
IV.Учебник Hotels&Catering. Virginia Evans, Jenny Dooley, Veronica Garza.
Изучите Unit 7, выпишите слова в словарь, выполните упражнения.
III. Учебник Robin Walker «Tourism 2» Teacher Book – прочитайте, переведите и сделайте краткий пересказ текста «Checking-in and Checking-out procedures».
Checking-in and Checking-out procedures.
The department in closest contact with a hotel's guests is the front office, which is often called the reception. It is responsible for taking reservations, registering guests when they arrive (check-in), and preparing the bill for guests who are leaving and charging them (check-out). Hotel receptionists are in constant contact with the public and need very good customer skills.
The check-in and check-out procedures in all good hotels will be written down in the hotel manual. Front office staff must follow these procedures exactly. Computer programmes like Fidelio guide the receptionist through registration when a new guest arrives. The procedure for guests with a reservation is different from that for a walk-in, a person who arrives without a room booking.
The check-in procedure involves filling in a registration card and getting the guest to sign it. Part of the card is kept in reception and part of it is given to the guest with the room key. Today many hotels use electronic key cards. Computers allow hotels to create a file called a guest history. This contains information about the guest's previous stays and about any preferences - smoking or non-smoking, upper or lower floors, and so on.
Check-out procedures follow an established pattern. Usually the receptionist:
- brings up the guest file on the computer;
- checks if the guest used the minibar or other hotel services the night before since these will probably not yet appear on the file;
- prints out the bill and asks the guest to check it (some hotels oblige their staff to check the bill verbally with the client, detailing each item) takes payment if the client is happy.