Do
· Show an interest in, and at least an elementary knowledge of the country you are visiting.
· Learn a few words of the language - it will be seen as a compliment.
· Be sensitive to countries who have bigger and better-known neighbours, and try not to confuse Canadians with Americans, New Zealanders with Australians, Belgians with French.
· Familiarise yourself with the basics of business and social etiquette. As a starting point, learning how to greet people is very important.
Don't
· Assume you won't meet any communication problems because you speak English. You may think you are paying somebody a compliment by telling them their business is going a bomb*, Americans will infer you think it is failing.
· Appear too reserved. As Americans are generally more exuberant* than their European colleagues, they may equate reserve with lack of enthusiasm.
*to empower: to give s.b. more control
*to go a bomb (CB): to be successful
*etiquette: polite behaviour
*to bomb (US): to go badly
*exuberant: happy, cheerful, full of energy
Соедините слова и определения к ним.
1) abroad (para 1);
2) a minefield (para 1);
3) a pitfall (para 2);
4) a custom (para 2);
5) etiquette (para 2);
6) scheduled (para 3);
7) to be a sign of (para 4);
8) offensive (para 4);
9) a compliment (para 8);
10) sensitive (para 8).
a) something done in a society because of tradition;
b) able to understand others' feelings;
c) in or to a foreign country;
d) something that expresses admiration;
e) to show or represent;
f) rude or insulting;
g) a situation with hidden dangers;
h) formal rules for polite behaviour in society;
i) a likely problem;
j) arranged for a certain time.
Заполните пропуски в тексте данными выше словами.
Gift Giving in the International Business Context
In Great Britain and the United States corporate gift giving is not a very popular (1) …; people can spend their entire working lives without ever receiving a corporate gift. However, gift giving is sometimes an integral part of the negotiation process when doing business (2) ….
It is important to learn about the (3) … of gift giving before sending or taking a gift to an international client or business partner, or you may find that your gesture appears (4) …. For example, in China a desk clock (5) … bad luck or death.
It is also interesting to note that the receiver never opens a gift in front of the giver as that would signify that the content was more important than the act of giving. Waiting for the person to open your gift would show that you were not (6) … to Chinese culture.
In France, don't give something with your company logo, as they find items like this impersonal and in bad taste.
Giving knives in Italy, Russia or Argentina could lead to problems in establishing a deal as this signifies cutting off the relationship!
Giving flowers is another possible (7) …. In England, Australia and Canada, some people see white lilies as a symbol of death while in Germany, yellow and white chrysanthemums could be seen this way.
Раздел 4.2
Заполните пропуски в ответах на рекламные объявления о работе следующими подходящими по смыслу словами: as, enclose, form, duties, available, favorably, in, consider, for, opportunity, position, take, further, to, with, enquiries (одно из них лишнее).
Letter 1
With reference (1)… your advertisement in today’s Morning News, I am interested (2)… applying for the (3)… of Site Manager with your company. Could you please send me an application (4)…?
Letter 2
I would like to apply (5)… the position of Personal Assistant to General Manager with your company.
I (6)… my application form. At present I am working (7)… a secretary in the Engineering Department at GT Industries. My (8)… are maintaining department systems, including data management and filing; dealing (9)… correspondence and telephone (10)…, liaising with clients, suppliers and other staff.
From your advertisement, I can see that you are looking for candidates who have excellent interpreting skills. I have been going to evening classes in interpreting for 2 years and I intend to (11)… the final examination in three months. I am applying for the position because I would like to have an (12)… to make more use of my training.
I would be (13)… for an interview at any time. I hope that you will (14)…my application (15)….
Раздел 4.3
Прочитайте диалоги и к каждому подберите подходящее название профессии.
|
1.
Рис. 16. Рис. 17. Рис. 18.
1. _______________________
A: So, let me go over some general points.
B: OK.
A: So, we start work every morning between seven and nine. You must be in by nine, OK?
B: Yes, that's fine.
A: Now then... Your office is being renovated, so for the first couple of weeks you'll be in the site managers' office. They have a spare desk. You'll be able to move in to your office with the other engineers at the beginning of April. It's open-plan and very nice. There are new desks, new computers,... even new plants.
B: Great. Any idea what CAD software we use?
A: No, sorry. You'll have to ask Jozef. He's responsible for IT. He'll give you your password, make sure you have all the right software, that sort of thing.
B: OK. It's very different to university.
A: Yes, I'm sure it is. OK. I think that's about it. Any other questions?
B: Yes, could you tell me about parking? Do I need a pass or anything?
A: Yes, yes, you do. Speak to Roza. She'll fix that for you.
B: OK, thank you.
2. _________________________
A: Let's see. I normally work around 40 hours a week.
B: What time do you start work?
A: Every day is different. It depends on what's happening on the site. There's quite a lot of overtime, especially in the summer.
B: How did you get into this job?
A: I started as a clerk in an office. I didn't like that. I wanted an outdoor job. So when I was twenty, I got a job as a labourer on construction sites. After a year I got onto an apprenticeship programme. That took three years. I was sponsored by a local contractor. I spent twenty years working on large projects like hospitals, schools and factories. It's a hard physical job. I also have to bend a lot and lift things. And I spend a lot of time on my knees. I usually wear kneepads to protect my knees. A lot of the work is outside, so bad weather sometimes stops us working.
B: Where do you work now?
A: I'm self-employed now. I have two assistants and we do small jobs like driveways, pavements, that kind of thing.
3. ______________________
A: I really do three things in my job. I measure dimensions of buildings. I work out where boundaries are, in other words where one property ends and another begins. And I look at the land and record details of topographic features like hills and slopes. I have an office, but I spend most of my time outdoors.
B: Do you use any special equipment?
A: I use GPS, which tells me my exact location. And of course I use a total station. I often use GIS applications, which help me analyse my data.
B: Sorry, what's GIS?
A: GIS stands for Geographic Information Systems.
A: How did you get into this job?
В: I was good at maths at school, especially algebra and trigonometry. I liked computers and software. And I wanted a job outdoors. I had a summer job on a construction site when I was a teenager, and I looked at all the different jobs. This one looked good.
Заполните таблицу, отвечая на вопросы по диалогам словами yes (Y), no (N), not given (NG).
| Conversation 1 | Conversation 2 | Conversation 3 | |
| 1. Is he a manual worker? | |||
| 2. Does he work mostly indoors? | |||
| 3. Was he good at maths at school? | |||
| 4. Does he work with CAD? | |||
| 5. Does he use high-tech equipment? | |||
| 6. Did he start as an apprentice? | |||
| 7. Is he self-employed? |
Раздел 5.2
Прочитайте деловое сообщение и найдите в нем английские эквиваленты следующим словам и выражениям (представлены в произвольном порядке):
поставщик
оборудование
акт поставки
начальник отдела снабжения
условия платежа
материально-техническое снабжение проекта
подрядчик
приходный счёт
стажер
служебная записка
договор поставки
MEMORANDUM
To Thomas Bellfield, Apprentice
From Gordon Black, Purchasing Manager
Date 25 June 2013
DOCUMENT TYPES
All contractors have processes which cover the purchasing needs of a project, for example, for buying materials or renting equipment. Most systems deal with three main types of document:
1. Purchase Order
The PO is a written contract between the buyer and the seller. It provides details about the purchased item and is usually necessary when the amount goes over a pre-arranged level. The contractor sends a copy to the supplier authorizing the delivery.
2. Delivery Note
Also known as a packing slip, this document gives details of what was actually delivered.
3. Invoice
Invoices are sent from the seller to the buyer and list the products or services supplied, the amount to be paid and the payment terms. The purchase order number and the delivery note number may also be included on the invoice.
Gordon Black
Раздел 5.3
К какому типу принадлежит данное письмо? Заполните пропуски предложенными словами:
- insulating;
- item number;
- order;
- quantity;
- services;
- spray;
- telephone.
Dear Ms Piper,
Thank you for your (1)… call. This is to confirm your (2) …, number 638.
| (3)… | Item | (4)… |
| GT648 | plywood | 8 pieces |
| CF5839N | chipboard | 11 pieces |
| FR402 | (5)… tape | 2 rolls |
| RE8437 | Three core cable 2.5 mm | 15 m |
| OK422 | (6)… equipment | 1 set |
We hope you will find these goods satisfactory and that we may have the pleasure of further orders from you.
Yours sincerely,
Diana Smith
Customer (7) …
Раздел 6.1
Прочитайте текст и ответьте на вопросы.
CARILLION PLC. ABOUT US
Carillion is one of the UK's leading integrated support services companies, with extensive construction capabilities, a substantial portfolio of projects and a sector-leading ability to deliver sustainable solutions.
We employ over 40,000 people worldwide, with established businesses in the UK, Canada, the Middle East and North Africa, and annual revenues of more than £4 billion.
Our vision is to be the trusted partner for providing services, delivering infrastructure and creating places that bring lasting benefits to our customers and the communities in which we live and work.
We provide all of the services needed to create and manage places and infrastructure, from project finance through design and construction to lifetime maintenance, facilities management and energy efficiency.
The Group has four business segments:
Support services - this includes facilities management, facilities services, energy services, rail services, road maintenance and utility services.
Public Private Partnership (PPP) projects - this includes our investing activities in PPP projects in our chosen sectors of defence, health, education, transport, secure, energy services and other Government accommodation.
Middle East construction services - this includes our building and civil engineering activities in the Middle East.
Construction services (excluding the Middle East) - this includes our consultancy, building, civil engineering and developments activities in the UK and our construction activities in Canada.
For over 200 years we have been creating award-winning cultural, residential, commercial, community and infrastructure developments in cities across the world. In the UK these include the Channel Tunnel, the Tate Modern - the world's most visited modern art gallery, and the Library of Birmingham, which came top in a poll of the public's favourite new buildings. We have also created landmark buildings across the Middle East, including Oman's parliament - the Majlis, and Royal Opera House, the stunning Yas Viceroy hotel that straddles Abu Dhabi's Formula 1 racetrack.
We help to manage schools, libraries and hospitals, providing environments that enable children and adults to learn better and patients to recover more quickly. We pride ourselves on supporting our armed forces, improving the energy efficiency of homes, workplaces and other buildings, and providing sustainable jobs and training.
Questions
1. What type of company is CARILLION?
2. Is it an international company?
3. What is its annual income?
4. What services does CARILLION provide?
5. Can you name any projects of this company?
6. How many business segments does it have? What are they?
7. Does the company provide professional development?
Раздел 6.2
Прочитайте текст и подберите подходящие подзаголовки. Используйте варианты, представленные в рамках после каждого раздела.