USR BBS (847) 982-5092
Fax On Demand (800) 762-6163
International Fax On Demand:
(847) 676-8536
CompuServ GO USROBOTICS
Internet support@usr.com
Fax (847)676-7323
Hotline (847)982-5151
Åñëè Âû äîëæíû âåðíóòü íàì ìîäåì...
* Îòäåë Òåõíè÷åñêîé Ïîääåðæêè Ïîêóïàòåëåé, ñ êîòîðûì Âû îáùàëèñü, äàñò Âàì íîìåð âîçâðàòà Return Materials Authorization (RMA). Âû äîëæíû èìåòü íîìåð âîçâðàòà äî îòïðàâêè íàì ìîäåìà.
* Ïîøëèòå ìîäåì (æåëàòåëüíî â îðèãèíàëüíîé óïàêîâêå) îïëà÷åííîé ïîñûëêîé â æåñòêîé êîðîáêå èç ðèôëåíîãî êàðòîíà, ïðåäâàðèòåëüíî îáåðíóòûé â óïàêîâî÷íûé ìàòåðèàë.
* Âàø RMA íîìåð, èìÿ è àäðåñ óêàæèòå êàê íà óïàêîâêå,òàê è ïîëîæèòå âíóòðü.
* Íàïðàâüòå ïî ñëåäóþùåìó àäðåñó:
Technical Support Department
RMA#
U.S. Robotics, Inc.
N. McCormick Blvd.
Skokie, IL 60076-2999
Êàê ìîæíî ñâÿçàòüñÿ ñ U.S.Robotics è ãäå ìîæíîïîëó÷èòü èíôîðìàöèþ
Âçàèìîäåéñòâèå ñ BBS U.S.Robotics
Äëÿ ïîäêëþ÷åíèÿ ê BBS (Bulletin Board System) êîìïàíèè U.S.Robotics ñäåëàéòå ñëåäóþùåå:
1. Çàïóñòèòå Âàøå ïðîãðàììíîå îáåñïå÷åíèå ïåðåäà÷è äàííûõ. Ïðîãðàììíûå óñòàíîâêè äëÿ BBS ñëåäóþùèå:
Ýìóëÿöèÿ òåðìèíàëà ANSI
Data bits: 8
Parity: None
Stop bits: 1
2. Óñòàíîâèòå Âàø êîìïüþòåð â ðåæèì Terminal. Ââåäèòå êîìàíäó:
ATDP (êîä âûõîäà íà ìåæäóíàðîäíóþ ñâÿçü) 1 847 982 5092 <Enter>
Ïðèìå÷àíèå: Åñëè Âû ââåäåòå â ïðåôèêñå òåëåôîííîãî íîìåðà ïðîãðàììíîãî îáåñïå÷åíèÿ êîä âûõîäà íà ìåæäóíàðîäíóþ ñâÿçü, òî äàëüøå ïî êîìàíäå ATDP DS0
àâòîìàòè÷åñêè íàáèðàåòñÿ íîìåð BBS U.S.Robotics 1-847-982-5092
3. Åñëè Âû ïåðâûé ðàç ïîäêëþ÷àåòåñü ê íàøåé BBS, Âàñ ïîïðîñÿò ââåñòè Âàøå èìÿ è ïàñïîðòíîå ñëîâî è çàïîëíèòü ôîðìó, îòâåòèâ íà âîïðîñû.
4. Ïîñëå îêîí÷àíèÿ ðåãèñòðàöèè, íàæèìàéòå <Enter> íà êàæäîé ïîäñêàçêå, ïîêà Âû íå âûéäåòå â ãëàâíîå ìåíþ. Âûáåðèòå ñîîòâåòñòâóþùóþ áóêâó äëÿ ïðåäîñòàâëåíèÿ æåëàåìîé ôóíêöèè.
Åñëè Âû õîòèòå çàãðóçèòü â Âàø êîìïüþòåð Ñïðàâî÷íèê ïî òåõíè÷åñêîìó îáñëóæèâàíèþ (The Technical Reference Guide) äëÿ ìîäåìîâ Sportster
Äëÿ çàãðóçêè the Technical Reference Guide ñäåëàéòå ñëåäóþùåå:
1. Äëÿ çàãðóçêè ôàéëà âûáåðèòå èç îñíîâíîãî ìåíþ ôóíêöèþ D (download)
2. Íà Âàøåì ýêðàíå ïîÿâèòñÿ ñëåäóþùàÿ íàäïèñü:
Enter filename to Download (Enter)=none?
Ââåäèòå èìÿ ôàéëà, êîòîðûé Âû õîòèòå ïðèíÿòü. Âû ìîæåòå âûáðàòü ñëåäóþùèå òðè ôîðìàòà:
- SPHSWORD.ZIP - Ñïðàâî÷íèê â ñæàòîì ôîðìàòå Word for Windows v.6.0 Äëÿ äåêîìïðåññèè ýòîãî ôàéëà Âàì ïîòðåáóåòñÿ PKUNZIP.EXE. Ýòîòôàéë òàêæå ñóùåñòâóåò â BBS.
-SPHSHELP.ZIP - Ñïðàâî÷íèê â ñæàòîì ôîðìàòå Windows Help
-SPHSASCI.TXT - Ñïðàâî÷íèê â íåêîìïðåññèðîâàííîì ôîðìàòå ASCII
3. Íà Âàøåì ýêðàíå ïîÿâèòñÿ ñëåäóþùàÿ íàäïèñü: Protocol Type for Transfer (Òèï ïðîòîêîëà äëÿ ïåðåäà÷è)..
Âàø âûáîð çàâèñèò îò èñïîëüçóåìîãî ïðîãðàììíîãî îáåñïå÷åíèÿ. Åñëè âîçìîæíî, îñòàíîâèòå ñâîé âûáîð â ïåðâóþ î÷åðåäü íà Zmodem. Xmodem ìîæíî ðàññìàòðèâàòü â ïîñëåäíþþ î÷åðåäü, òàê êàê îí î÷åíü ìåäëåííûé.
4.  çàâèñèìîñòè îò èñïîëüçóåìîãî Âàìè ïðîãðàììíîãî îáåñïå÷åíèÿ Âàñ ìîãóò çàïðîñèòü, ãäå Âû õîòèòå ðàñïîëîæèòü ôàéë, ëèáî ôàéë áóäåò çàïèñàí â äèðåêòîðèþ, ãäå íàõîäèòñÿ Âàøà êîììóíèêàöèîííàÿ ïðîãðàììà ïåðåäà÷è äàííûõ.
5. Êîãäà ïåðåäà÷à ôàéëà çàêîí÷åíà è Âû ãîòîâû âûéòè èç BBS, äëÿ òîãî, ÷òîáû ïîïðîùàòüñÿ, ââåäèòå èç ãëàâíîãî ìåíþ êîìàíäó G (Goodbye).
U.S.Robotics ïðåäëàãàåò äîïîëíèòåëüíûå âàðèàíòû òåõíè÷åñêîé ïîääåðæêè online. Åñëè Âàì òðåáóåòñÿ ïîìîùü ïðè ðàáîòå ñ íîâûì ìîäåìîì Sportster, âûáåðèòå îäèí èç ïðèâåäåííûõ íèæå âàðèàíòîâ:
Internet FTP
Îáåñïå÷èâàåò ñâîáîäíóþ áèáëèîòåêó, ñîäåðæàùóþ òå æå ôàéëû, ÷òî è BBS. FTP to ftp.usr.com.
Internet on demand (ïî òðåáîâàíèþ)
Îáåñïå÷èâàåò àâòîìàòè÷åñêóþ òåõíè÷åñêóþ ïîääåðæêó ïîñðåäñòâîì áèáëèîòåêè, ñîäåðæàùåé èíôîðìàöèþ îá èçäåëèè, áûñòðûõ ñïðàâî÷íûõ êàðò è ïîìîùè ïðè èíñòàëëÿöèè (installation help). Äëÿ òîãî. ÷òîáû ïîëó÷èòü èíäåêñ ñîîòâåòñòâóþùåãî äîêóìåíòà, íàïðàâüòå áëàíê e-mail ïî àäðåñó support@usr.com. Äëÿ òîãî. ÷òîáû èìåòü äîêóìåíò ïî ýëåêòðîííîé ïî÷òå äëÿ Âàñ, íàïðàâüòå òðåõçíà÷íûé íîìåð äîêóìåíòà (as the subject).
World Wide Web
U.S. Robotics Home Page ñîäåðæèò òó æå èíôîðìàöèþ, ÷òî è â ïåðå÷íå Internet on Demand, à òàêæå èíôîðìàöèþ î U.S.Robotics. Âõîä â ñèñòåìó (logon)
https://www.usr.com.
CompuServ
Ïðåäîñòàâëÿåò òó æå èíôîðìàöèþ, ÷òî è â Internet FTP. Ñîåäèíèòåñü ñ Modem Vendor Forum (Ôîðóì ïðîäàâöîâ ìîäåìîâ) èëè e-mail ÷åðåç CompuServe Mail äëÿ ïîëó÷åíèÿ îòâåòà â òå÷åíèå 24 ÷àñîâ. Àäðåñ Modem Vendor Forum- GO USROBOTICS, Modem Vendor Section #4. Àäðåñà ñîîáùåíèé 76711,707.
America Online
Ñîåäèíèòåñü ñ U.S.Robotics ÷åðåç America Online. Äëÿ ïîëüçîâàòåëåé êîìïüþòåðîâ Macintosh- äëÿ òîãî, ÷òîáû âîéòè â BBS U.S.Robotics âîéäèòå â ïîëå Keyword è ââåäèòå USROBOTICS.
Fax and Technical Support Hotline
Îòâåòû íà òåõíè÷åñêèå âîïðîñû ïî ïîâîäó ìîäåìîâ U.S.Robotics ìîæíî òàê æå ïîëó÷èòü ïî ôàêñó èëè ïî “ãîðÿ÷åé” ëèíèè ó ïðåäñòàâèòåëåé ñëóæáû òåõíè÷åñêîé ïîääåðæêè.
Fax (ìåæäóíàðîäíûé êîä ÑØÀ) äàëåå (847) 676-7323
Hotline (ìåæäóíàðîäíûé êîä ÑØÀ) äàëåå (847) 982-5151
Ãëîññàðèé
Ïåðåêðåñòíûå ññûëêè â ñëåäóþùèõ îïðåäåëåíèÿõ íàïå÷àòàíû â æèðíîì íà÷åðòàíèè. Ññûëêè, âñòðå÷àþùèåñÿ â Ãëàâå Command Summary, íàïå÷àòàíû ïðîïèñíûìè áóêâàìè.
Àíàëîãîâûé Òåñò (Analog Loopback)
Òåñò ïðîâåðêè ìîäåìà, ïðè êîòîðîì äàííûå ñ êëàâèàòóðû èëè âíóòðåííÿÿ ìîäåìíàÿ òåñòîâàÿ ýòàëîííàÿ ïîñëåäîâàòåëüíîñòü ïîñûëàþòñÿ íà óñòðîéñòâî ïåðåäà÷è ìîäåìà, ìîäóëèðóþòñÿ â àíàëîãîâóþ ôîðìó è âîçâðàùàþòñÿ íàçàä ïî âíóòðåííåìó øëåéôó íà óñòðîéñòâî ïðèåìà òîãî æå ìîäåìà, çàòåì ïåðåâîäÿòñÿ îïÿòü â ôîðìó öèôðîâûõ äàííûõ.
Àíàëîãîâûå ñèãíàëû (Analog Signals)
Íåïðåðûâíûå íà èíòåðâàëå ñóùåñòâîâàíèÿ,ïëàâíî èçìåíÿþùèåñÿ, âîëíîâîé ôîðìû, òàêèå,êàê òîíû ãîëîñà.Èìåþò îãðàíè÷åííûé ñïåêòðàëüíûé ñîñòàâ, ïîçâîëÿþùèé ïåðåäàâàòü èõ ÷åðåç òåëåôîííûå êàíàëû. Ïðîòèâîïîëîæíîñòü äèñêðåòíûì ñèãíàëàì, èìåþùèì èìïóëüñíûé âèä è,ñëåäîâàòåëüíî, î÷åíü øèðîêèé (òåîðåòè÷åñêè áåñêîíå÷íûé) ñïåêòð.
Ðåæèì Îòâåòà (Answer Mode)
Ñîñòîÿíèå, â êîòîðîì ìîäåì îæèäàåò ïðèõîäÿùåãî èç ëèíèè âûçîâà, ïîñëå ïîëó÷åíèÿ êîòîðîãî íà÷èíàåò ïåðâûì îñóùåñòâëÿòü íàñòðîå÷íóþ êîìáèíàöèþ. Ïðè ðàáîòå ïî âûäåëåííûì, íåêîììóòèðóåìûì êàíàëàì îïðåäåëÿåò âìåñòå ñ âûçûâàþùèì ðåæèìîì (Originate) ïîñëåäîâàòåëüíîñòü íàñòðîéêè îáîèõ ìîäåìîâ.
 ñòàíäàðòàõ V.103/Bell 103, V.22bis/Bell 212, èñïîëüçóþùèõ ðàçäåëåíèå íàïðàâëåíèé ïåðåäà÷è ïî äèàïàçîíó ÷àñòîò, Ðåæèì Îòâåòà óêàçûâàåò òàêæå êàêîé äèàïàçîí ïðåäíàçíà÷åí äëÿ ïåðåäà÷è, êàêîé äëÿ ïðèåìà. Ó ìîäåìà, íàõîäÿùåãîñÿ â ýòîì ðåæèìå äèàïàçîíû ÷àñòîò ïåðåäà÷è/ïðèåìà îáðàòíû äèàïàçîíó ÷àñòîò ìîäåìà,íàõîäÿùåãîñÿ â Ðåæèìå Âûçîâà.
Ïðèëîæåíèå (ïðèêëàäíàÿ ïðîãðàììà)
(Application, Application program)
Êîìïüþòåðíàÿ ïðîãðàììà, ðàçðàáîòàííàÿ äëÿ âûïîëíåíèÿ ñïåöèàëüíûõ ôóíêöèé, òàêèõ êàê ðå÷åâîé ïðîöåññîð èëè ýëåêòðîííàÿ òàáëèöà.
Àâòîìàòè÷åñêèé Çàïðîñ Ïîâòîðåíèÿ ïîâðåæäåííûõ áëîêîâ