I would like a room facing the park / overlooking the river / with a view of the lake.
Does the room have a shower / a bath?
Does the room have air conditioning?
Is there a safe deposit box in the room?
Is there television in the room?
Is there a telephone in the room? Are local calls free?
Is there a restaurant in the hotel?
When is breakfast served?
Can I get Internet access in the hotel? Where can I send a fax? Is there a business center in the hotel?
Is there a fitness center / a health club in the hotel?
Does the hotel have a gym?
Is there an exercise room / a workout room in the hotel? Is the use of the fitness machines free of charge?
Is there a swimming pool in the hotel?
Does the hotel have any facilities for children? Is there a playroom for children in the hotel?
What facilities for the handicapped does the hotel have?
Are pets allowed in the hotel?
Does the hotel offer any excursions around the city?
Does the hotel provide a shuttle bus to the airport? Do I need to reserve a seat on the bus in advance?
I would be grateful if you would confirm this reservation.
22. Should you have no vacancies …
Could you arrange for transportation to and from the airport?
Useful Verbs and Phrases.
| Could you help me? / I need help. | Вы не могли бы мне помочь?/Мне нужна помощь. |
| How do we get to our room form here? | Как нам добраться отсюда до нашей комнаты? |
| Our TV set doesn’t work. | Наш телевизор не работает. |
| Have you got a Wi-Fi? How much is it? | У вас есть Wi-Fi? Cколько он стоит? |
| Have you got a map of the place? Where can I take it? | У вас есть карта местности? Где я могу взять ее? |
| We have problems with our bathtub, could you, please, fix it? | У нас проблемы с ванной, не могли бы вы ее починить? |
| The window in my room won’t close, could you fix it? | Окно в моей комнате не закрывается, не могли бы вы починить его? |
| Could you call a doctor for me? | Не могли бы вы вызвать для меня врача? |
| Could you do my room? | Не могли бы вы убрать мою комнату? |
| Where is the restaurant/safe/toilet /bus station/taxi? | Где здесь ресторан, сейф, туалет, автобусная остановка, такси? |
| How can I get to the beach/to the center? | Как я могу попасть на пляж/в центр? |
| Are there any shops near here? | Здесь поблизости есть какие-нибудь магазины? |
| We would like to check in/check out? | Мы бы хотели заселиться/выехать? |
| Have you got a safe? Is it free of charge? How much is it? Can I pay in cash? | У вас есть сейф? Он бесплатный? Сколько он стоит? Могу я заплатить наличными? |
| What time is the pool open? | Когда работает бассейн? |
| What time is breakfast served at? | Когда подают завтрак? |
| Can we get a wake-up call? | Можно нас разбудить? |
| When is check-out time? | Какое время оплаты и освобождения номера в гостинице? |
| We have a reservation under N. | У нас забронирован номер на имя N. |
| We are checking out of room 23. | Мы выезжаем из номера 23. |
| We have a few complaints. | У нас есть некоторые претензии. |
| Will you charge us for a late check-out? | Нам придется доплатить, если мы покинем номер позже срока. |
| What name is the reservation under? | На чье имя забронирован номер? |
| How long will you be staying? | Сколько вы собираетесь оставаться? |
| I’m afraid you can’t check in until after 4:00 pm. | Я боюсь, вы не можете заселиться раньше 16:00. |
| Complimentary breakfast is served in the lobby between 8 and 10 am. | Завтрак подают в лобби между 8 и 10 часами утра. |
| The dining room is on the main floor at the end of the hall. | Столовая находится на первом этаже в конце холла. |
| The weight room and sauna are on the top floor. | Спортзал и сауна находятся на верхнем этаже. |
| Will you put/be putting this on your credit card? | Вы зачислите это на мою кредитную карточку? |
| There is an extra room charge on your bill. | На вашем счете имеется дополнительные расходы за комнату. |
| Just call the front desk if you need any extra towels or pillows. | Просто позвоните на ресепшн, если вам понадобятся еще полотенца или подушки. |
| Would you like to speak to the hotel manager on duty? | Вы хотите поговорить с менеджером отеля, который сейчас дежурит? |
How do you write a letter for making reservations?
- Begin with a salutation
Write an appropriate salutation after the date, your name and address and other details at the beginning of the letter. The salutation could be "To whom it may concern" or "Dear Sir or Madam," for example.
- Be precise and to the point
Write the main body of the letter with specific details about what you need and method of payment for your requirement. Write about your reservation without fluff; use formal language, be precise and to the point. Include all relevant information, such as your contact details, your date of arrival and departure, and any particular requests.
- Provide important information
Inform the recipient if you have been there before, so that the management can be aware of your earlier stays. Give a short note on the kind of visit, duration and the type of accommodation you would like to have in the body of the letter. Identify how you plan to pay for the facility's services. Divide the different points you raise into paragraphs to make it easier to read and understand.
- Close the letter
Once you have made all of the relevant points in your letter, request a confirmation of your reservation. Reference your contact information if there is need for any further communication regarding the reservation. Indicate that you are looking forward to arriving at the destination, and thank the reader for his attention. Include a complimentary close, such as "Sincerely" or "Regards," and follow with your signature.
Dear Sirs,
I am writing you this email to make reservations for one of your Deluxe Suites, preferably with an ocean view, for the dates of September 15 until September 20. My wife and I plan to arrive at your hotel at approximately noon on the 15th of September and would like to request that we have lunch ready and prepared in our room when we get in. Listed below are the food items that we would like to have for lunch. I would also like to ask that you give us an extra duvet, as my wife always feels cold when visiting your city.
I have enclosed a check for $100 to serve as my deposit. I hope to hear from you, via a call or an email to confirm that you have received my request. If there are any other concerns that you would like discuss with me, you can reach me at 333-3333. My wife and I are very excited about staying in your hotel. Thank you.
Sincerely,
| RESERVATIONS MONTMARTRE HOTEL 2 Rue Durantin 75012 Paris Fax 33 1 46 06 09 108 19th April, 2004 Dear Sir/ Madam, Could you please make a reservation for 1 single room in the name of Mr Anthony Heard. Mr Heard is arriving on 3rd May and departing on 6th May. Payment will be made by occupant via his credit card VISA. I would be grateful if you could fax me booking confirmation. Thank you very much for your help in this matter. | ||
| Yours faithfully, Andrew Thompson Business Organiser Intermedia Co. Ltd Contact telephone: 007 095 7288980 Fax 007 095 9534206 | To: Mr Andrew Thompson Fax 007 095 9534206 Thank you for choosing our hotel. We are delighted to confirm your reservation details as follows: Confirmation No: 22674 Name: Mr Anthony Heard Arrival: 03 May 2004 Departure: 06 May 2004 Room type: single standard Daily rate: 80 euros (VAT included) Account can be settled by credit cards VISA, MASTER, DINERS. Payment in cash in euros only. We look forward to meeting you at our hotel. Yours sincerely, Jean Picker Reservations MONTMARTRE HOTEL 2 Rue Durantin 75012 Paris | |
Уважаемый господин/госпожа,
Я хотела бы забронировать двухместный номер на август 2012 года.
Мне нужен номер с кондиционером, ванной и душем, выходящий на море.
Я буду благодарна, если вы подтвердите мое бронирование как можно скорее.
Пожалуйста, укажите ваши ставки за ночь, включая полный пансион.
Если вы не располагаете свободными местами, то могли бы вы сообщить мне адрес подходящего отеля в вашем районе?
С уважением,
Дженнифер Обрайен
an indication of your rates per / Should you have no vacancies /
Уважаемая госпожа Обрайен,
Благодарим Вас за Ваше письмо от 5 апреля 2012 года.
Нам приятно подтвердить бронирование описанного Вами номера на август 2012 года.
Прилагаем краткое описание проезда к нашему отелю. С нетерпением ожидаем Вашего пребывания у нас.
Искренне Ваш,
Ник Уэбстер
Менеджер по бронированию
Приложение.
Accommodation / your stay with us /