1. Fill the gaps in these sentences with suitable words from the list.
| attorneys (US)/solicitors (GB) | boycotts | regulations |
| cash against documents | Chamber of Commerce | reject |
| circumstances | claim | sue |
| compensate | documents against payment | storage |
| expired | lawsuit | truck |
| load | major | take legal action |
| merchandise | minor | void |
| modification | negligence | refund |
| overseas | quotas | rebate |
| 1. | If any ………….. is faulty the buyer can ………….. it and demand a …………... |
| 2. | If the goods are damaged in transit, the suppliers may have to ………….. the clients. If so, they can make an insurance ………….. to recover this cost. |
| 3. | As it is their liability and the damage was due to the ………….. of their packers, we can ………….. against them, but a ………….. will be very expensive. |
| 4. | If they don’t replace the goods that have defects, we’ll place the matter in the hands of our ………….. and ………….. them. |
| 5. | The consignment will be sent by ………….. on a RoRo ferry. If there is any damage to the ………….., we will offer you a ………….. on your next order. |
| 6. | Our own technician can carry out ………….. adjustments. But call the suppliers’ service engineer if a ………….. repair or ………….. is required. |
| 7. | The guarantee ………….. last year and, unfortunately, our service contract was not renewed and is now …………... |
| 8. | Due to unforeseen ………….., we couldn’t clear the goods through customs, so we paid a ………….. charge while they were held in a bonded warehouse. |
| 9. | Exporters have to know about any trade restrictions involved in ………….. trade, such as federal or governmental ………….. and ………….. or …………... |
| 10. | They also have to know the meaning of terms like C.A.D. (…………..) and d/p (…………..). The local ………….. can provide useful advice to exporters. |
2. The following expressions are mixed. They fall into 4 categories. Classify them:
1) to express apologies and regrets
2) to complain in connection with:
a) poor quality
b) delay in delivery
c) missing or short-shipped goods
| 1. We hope you will pay more attention to packing to avoid any breakage in future. | 8. We regret to inform you that you have supplied goods below the standard we expected from the samples. | 15. The consignment contains only 30 cases instead of 35 cases stated (entered) on the Bill of Lading. |
| 2. As the delay in delivery has lasted over six weeks, in accordance with clause 4 of the Contract you will have to pay us damages. | 9. Unfortunately, you have not sent us all the goods we ordered; the following are missing … | 16. If you cannot deliver the goods within the next month, we shall have to cancel the order and get the goods elsewhere. |
| 3. On checking the goods received we find that several items on your Invoice have not been included; we enclose a list of the missing articles. | 10. There is a discrepancy between the packing list of case 3 and your invoice: the number of items entered on the invoice and that in the case do not coincide. | 17. As the period of guarantee has not expired yet, we ask you to replace the machine by another one. |
| 4. We hope to hear from you by fax that the consignment is on its way. | 11. We are extremely sorry to learn. | 18. We express our apology that… |
| 5. Please accept our apologies for the inconvenience caused by … | 12. We cannot accept these containers as they are not the size and shape we ordered. | 19. We regret to have to tell you that the last consignment was short-shipped by… |
| 6. We have examined the goods in the damaged cases and find that we cannot use them. | 13. We regret being unable to … | 20. An explanation of this delay will be appreciated. |
| 7. We offer (make) our apology… | 14. Please ship the Spare Parts by the first boat available. | 21. This is not the first time we have to complain of delay in delivery. |
3. Complete these letters.
A. Complete this letter from Arthur Hills Ltd. Apologise for the incorrect entry on Nesco’s June statement. The invoice was another company’s and was incorrectly entered on the statement by a junior member of staff.
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B. Complete this letter to Roots Limited (of 17 Argyle Way, Chelmsford, Essex, England ED1 6DP). Report that crate 42 contained only 400 Halex watches. It should have contained 600. Explain they are needed urgently for a special customer.
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