Complete the following conversations with phrases from the list below. Use еасh phrase only оnсе. Reproduce the conversation.




1. _____________________________________________________________

Good morning. Could I speak to Jane Lewis, please?

2. _____________________________________________________________

Lesley Winwood.

3. _____________________________________________________________

She said she'll bе in аll morning.

4. _____________________________________________________________

Jane Lewis.

5. _____________________________________________________________

Аh yes, Ms Winwood, it's about...

Carl Anderson.

6. _____________________________________________________________

Lindberg, did уоu say?

7. _____________________________________________________________

There's nо оnе here bу that namе.

8. _____________________________________________________________

Yes, this is 08 46 46 24.

9. _____________________________________________________________

That's аll right. Anglo-Swiss Travel, Heidi Richter. Morning. Could I speak to John Peat?

10. ____________________________________________________________

Peat.

11. ____________________________________________________________

Оh, hеllo Steve. How are things?

12. ____________________________________________________________

13. ____________________________________________________________

Yes, they’re the ones we discussed: the 12th and the 19th.

14. ____________________________________________________________

Of course. Bye now.

 

A) Yes, that’s right.

B) Yes, hold the line and I’ll put you through to him.

C) Good. You’ll confirm that to me in writing?

D) You asked me to call as soon as possible.

E) Hold the line, please, and I’ll see if she’s in.

F) Who’s calling, please?

G) Morning, John. Steven Jones here.

H) Oh, isn’t there? Could I check the number?

I) Fine. You asked me to call back about the Geneva group.

J) Could I speak to Mrs Lindberg, please?

K) Hello, I can connect you now.

L) Reynolds Bicycles, good morning.

M) Oh, I’m sorry. I must have dialed the wrong number.

N) Yes. Can you confirm the dates now?

(from: Telephoning in English)

Arrange all the telephone conversation. The first sentence is given. Play it with your partner.

 

1. Hello, Colonial Pipeline Company. Barbara Fellowes speaking.

Who’s calling please?

Could I leave a message please?

I'll give him the message as soon as he gets in. Goodbye Mr. Carter.

Could he call me back before 4.00 pm today? My number's 07126 390458.

Certainly Mr. Carter.

Do you know when he'll be back? It's rather urgent.

Sam Carter from British Petroleum.

Just a moment please. I'll see if he's available... I'm afraid he's out of the office.

Hello. Could I speak to William Johnson please?

I'm afraid not. It will probably be later this afternoon.

Yes, that's right.

Thanks for your help. Goodbye.

Can I just check that? Please telephone Mr. Carter from Polytex before 4.00 pm today on 07126 390458.

Remember the word order in the questions and make the questions to the given sentences.

Example:

You want to know where the nearest payphone is.

Where is the nearest payphone?

Find out how she spells her name.

How do you spell your name?

1. Find out when Dr Drake will be back. 2. You’d like to know why the sales office hasn’t called. 3. Find out when he normally arrives at the office. 4. You want to know why the consignment has been delayed. 5. Find out what you dial for directory inquiries. 6. You’re interested in knowing where he’s phoning from. 7. You need to know when you could reach him. 8. Find out the number unobtainable tone sounds like.

4.6 We can ask for information politely in different ways. Make questions using could, would and can.

Examples:

You don’t know a caller’s name. (give)

Could you give me your name, please?

You aren’t sure of the name of the caller’s company. (repeat)

Would you repeat your company’s name, please?

You want to know where the caller is ringing from. (tell)

Can you tell me where you’re ringing from, please?

1. You aren’t sure who the caller wants to speak to. (tell) 2. You want to know the caller’s telephone number. (give) 3. You don’t know the spelling of the caller’s name. (spell) 4. You didn’t hear the caller’s address clearly. (repeat) 5. You don’t know when the caller will be in the office tomorrow. (tell) 6. You aren’t sure about your order’s delivery date. (confirm)

 

Change the talking given below to make it polite. Play it out.

 

- George and Partners. What do you want?

- I want to speak to Fred Williams.

- He isn't here. Who are you?

- Sally Greerson.

- Who? I didn't catch what you said.

- Sally Greenson. Tell Fred to call me.

- Okay. What’s your number?

- 02143995766

- 02144995766?

- No! Listen this time. 02143 995766.

- Okay. Bye.

- Bye.

You are making the following calls. Respond to the person.

 

1. You are phoning Preston Builders Ltd. 2. You are phoning Kenny Fung at Far Easter Travel to check on some flight bookings. He asked you to phone him back today. 3. You are ringing Ben Seldeen to confirm an appointment you’ve been trying to arrange. You suggest Monday. 4. You work in Sales Account. You have just picked up your phone.

Role game.

Work with another student. Agree which of you is Student A and which is Student B. Student B has information in card 1. Student A- in card 2. You sit back-to-back. Student A should now ‘ring’ Student B. When you have made the calls once, you can change the roles.

Card 1

B1 You don’t know the person the caller wants to speak to. Has he got the right number? Your number is 75 40 25. B2 You are Petre Chan. Your wife is away on business in Tokyo for three days. Find out what the caller wants. You think the arrangement is OK but tell the caller that you will get your wife to ring him when she gets back. B3 You are Bruno Lampard. You are busy all next week except on Thursday from 11.45 am.

Card 2

A1 You are William Tegetmeier, Caltex Oil and Gas Company. Call Susan Chan in Hong Kong. You would like her to confirm that she can meet you at 10 am on Monday 14 May in your office. A2 Try the same call again. A3 You are Philip Brown. You have an interesting business idea that you want to discuss with Bruno Lampard (a friend of yours gave you his name). Ring him to arrange a meeting as early as possible next week. You’d like to take him out for lunch and then talk for an hour or so.

 

 



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