What are the places?
| 1. _______________________ | 
| 14._______________________ |
| 2. _______________________ | 
| 15. ______________________ |
| 3. _______________________ | 
| 16. _____________________ |
| 4. ______________________ | 
| 17. _____________________ |
| 5.______________________ | 
| 18. _____________________ |
| 6. _____________________ 7. ______________________ 8. _____________________ | 
| 19. ______________________ 20. _____________________ 21.______________________ |
| 9. _____________________ | 
| 22.______________________ |
| 10. _____________________ | 
| 23._____________________ |
| 11._____________________ | 
| 24. ______________________ |
| 12. _____________________ | 
| 25. _____________________ |
| 13. _____________________ | 
| 26. ______________________ |
| 27. _____________________ |
e.g. A: Where is the swimming pool?
B: It’s on the first floor.
| 1st | first | первый |
| 2nd | second | второй |
| 3rd | third | третий |
| 4th | fourth | четвертый |
| 5th | fifth | пятый |
| 6th | ||
| 7th | ||
| 8th | ||
| 9th | ||
| 10th | ||
| 21st | ||
| 32nd | ||
| 43rd |
3. What is in the room?
a)What can you find in the room?
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b) Where is it?
4. Ideal hotels
a) Read the information about hotels. Decide which hotel is suitable for the different groups of people.
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b) What is important for you when you stay at the hotel?
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c) Visit www.london-hotels.co.uk and choose a hotel you like.
III. Making a reservation
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IV. Checking in
2. Look at the following conversation. Number the parts in the correct order.
| Do you have a reservation? | |
| Here it is. Could you fill out the registration form for me? And I’ll need your credit card. | |
| I’d like to check in, please. | |
| Yes, certainly. Do you need any help with your bags? | |
| Yes, the name is Hall. John Hall. It’s for three nights. | |
| Here you are. And, do you have a room overlooking a pool? | |
| No, that’s all right. I can manage. |
Take turns checking into a hotel. Choose from the list to make your requests.
- A room far away from the ice machine
- A room with a view of the golf course
- A non-smoking room overlooking the pool
- A double room near the ice-room
- A single, non-smoking room with a park view
Your partner will use the information below to answer your requests.
V. Complaints
1. Watch the film. What are the problems?
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2. a) Listen to two people who arrive at a hotel on an island in Scotland. Are they happy with the hotel and with their room? Why (not)?
b) Listen again and read the dialogue. Complete the missing words.
| Man | Hello. We have a reservation. |
| Receptionist | Let’s see, yes Mr and Mrs Robson. Welcome to the island. Your _______’s upstairs, number seven. |
| Man | Is there a ______________________? |
| Receptionist | No, I’m sorry there isn’t. But I can help you with your cases. |
| Receptionist | This is your room. |
| Woman | It’s very small. |
| Receptionist | Yes, but there’s a ___________ view. |
| Man | There are ______________. We wanted a double bed. |
| Receptionist | I’m sorry, there aren’t any rooms with a double bed. |
| Woman | Where’s the TV? |
| Receptionist | There isn’t one. There are some __________ over there. |
| Woman | Books! |
| Receptionist | This is the bathroom. |
| Woman | There isn’t a __________. |
| Receptionist | No, there is a _______________. It uses less water. |
| Man | Can I use the Internet here? |
| Receptionist | No, I’m sorry you can’t. |
| Woman | Are there any ______________ near here? |
| Receptionist | No, madam, there aren’t. Enjoy your stay. |
3. a) Calling reception
b) Student A: You are a hotel guest. Call the front desk with the requests listed below.
Student B: You are the front desk clerk. Look at the directory and tell your partner where to call.
Student A’s requests
| Hotel Directory Service Airport shuttle baby-sitting Courtesy services Dining room Fax service Front desk Health club Housekeeping Laundry service Room service Tennis courts Tour information Wake-up calls | Dial |
e.g. A: Reception. Can I help you?
B: I’d like to have dinner in my room.
A: Please call room service. It’s 121.
B: Thank you.
VI. Checking out
Board Game
| 1. Name 3 things you can do while on holiday | 2. What’s your favourite month? | 3. What’s your favourite season? |
| 4. Read the numbers: 102, 304, 506, 1235 | 5. What floor are the rooms in number 4? | 6. What’s this: B&B, SGL, DBL, AI |
| 7. Name 5 places at the hotel | 8. Name 4 things you can find in the room | 9. Ask if there is a swimming pool in the hotel |
| 10. Ask where the restaurant is? | 11. Where is it? 
| 12. Where is it? 
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13. Where is it? 
| 14. Where is it? 
| 15. What 3 questions can the receptionist ask you? |
| 16. What are the 3 questions you ask the receptionist? | 17. Translate: У меня забронирован номер | 18. Translate: Как ваше имя? |
| 19. Spell you name | 20. Translate: Можно мне ваш паспорт? | 21. Translate: Вот возьмите. |
| 22. Translate: Распишитесь | 23. Translate: Ваше комната на четвертом этаже | 24. Translate: Ресторан находится на восьмом этаже. |
| 25. Translate: Вам нужна помощь с багажом? | 26. Translate: У вас есть номер с видом на море? | 27. Translate: Комната маленькая. |
| 28. Translate: В комнате нет полотенец. | 29. Translate: Где сейф? | 30. Translate:Могу ли я пользоваться Интернетом? |
| 31. Translate: Кондиционер не работает. | 32. Translate: Можно мне счет? | 33. Translate: Какой у вас номер? |
| 34. Translate: Вы что-нибудь брали из мини-бара? | 35. Translate: Я на 4 ночи. | 36. Translate: Вам комнату для курящих или не для курящих? |
| 37. Translate: Приятного отдыха. | 38. Translate: Я бы хотела двухместный номер | 39. Translate: У вас есть номера с душем? |