Levels of Management
How many levels of management are usually defined?
-First-Line Managers
-Middle Managers
-Top Managers
- General managers
- Functional Managers
What functions do managers perform at each of the levels?
- First-Line Managers. In general, first-line managers are directly responsible for the production of goods or services,
- Middle Managers. Small organizations can function successfully with only one level of management,
- Top Managers. The overall direction and operations of an organization are the responsibility of top managers.
- A typical functional manager is the head of a payroll department,
- General managers are responsible for the operations of a more complex unit, such as a company or a division, and usually oversee functional managers.
Match the English phrases with their Russian equivalents.
Нужно нажать на линию и она покажет концы
1.   franchise system
| a. линия огня |
2.   real estate
| b. выставочный зал |
3.   shipping orders
| c. вопросы местного самоуправления |
4.  showroom
| d. производственный участок |
5.  "firing line"
| e. общее руководство |
6.  scope of activities
| f. запрос на вывоз продукции |
| 7. overall direction | g. сфера деятельности |
| 8. work area | h. недвижимость |
| 9. community affairs | i. франчайзинговая система |
Answer the questions.
1. Why are the jobs of managers of different levels different?
The goals, tasks, and responsibilities of the store manager are much different from those of the CEO.
2. What are first-line managers directly responsible for?
In general, first-line managers are directly responsible for the production of goods or services. They may be called sales managers, section chiefs, or production supervisors, depending on the organization.
3. What problems do middle managers solve?
They are responsible for directing and coordinating the activities of first-line managers and, at times, such nonmanagerial personnel as clerks, receptionists, and staff assistants.
4. How can you characterize the work of a top manager?
Top managers develop goals, policies, and strategies for the entire organization. They set the goals that are handed down through the hierarchy, eventually reaching each worker.
5. How are managers identified by the scope of activities they perform?
In large organizations managers also are identified by the scope of the activities they manage.
Vocabulary
Translate the job titles in the box and match them with the corresponding level of management in the table.
| President(начальник), section chiefs(начальники секций), department head(руководитель отдела), sales managers(менеджеры по продажам), plant manager(директор завода), chief executive officer(главный исполнительный директор), production supervisors(производственный руководитель), chairman(председатель), division president(начальник отдела), executive vice-president(исполнительный вице-президент), director of finance(финансовый директор) |
| First-line managers | Middle managers | Top managers |
| sales managers section chiefs sales managers production supervisors | department head plant manager | President executive vice-president director of finance chief executive officer |